What is the issue?
[[Billing->BILLING]]
[[Online Account->ONLINE ACCOUNT]]
[[Internet->INTERNET]]
[[TV->TV]]
[[Phone->PHONE]]
Select the billing issue
- BILLING EXPLAINATION
- BILLING ADJUSTMENTS
- PROMISE TO PAYSelect the online account issue
- ONLINE / ECARE
- BREEZELINE EMAILSelect the internet issue
- CHANGE WIFI NAME/PASSWORD
- DEVICES NOT CONNECTING
- NO INTERNET / MODEM OFFLINE
- [[WIFI PODS OFFLINE->WIFI PODS OFFLINE]]Select the TV issue
- PIXELATION ON CHANNELS
- NO SOURCE/INPUT
- MISSING GUIDE INFO / TITLE NOT AVAILABLE
- ERROR MESSAGE ON CHANNELSSelect the phone issue
- NO DIAL TONE / CANT GET CALLS
- CANNOT ACCESS VOICEMAILCheck the status of their gateway modem first. Make sure the modem is online before going any further with the pods. In order to check status of modem, copy the MAC address of their equipment from CSG and paste it into the correct region of iGlass.
[[MODEM IS ONLINE->WIFI PODS OFFLINE MODEM ONLINE]]If the modem is online and the pods are still showing offline, check to see if the pods show up as as connected device